Project Issue and Task integration
Technical Name:
project_issue_service
Version:
6.1
License:
Author:
Maintainer:
Website:
Integrate Issues and Tasks in a common workflow, as is common in service management scenarios.
- End user creates new Issue
- Service Desk User reviews the new Issue:
- If a technical person intervention is needed, creates a Task for it. If not, it's closed without the need for an intervention Task.
- Service Team User schedules the new Task
- Service Team User completes the Task. The issue is automatically closed.
CHANGE LOG
1.1 Reference sequence (ref field) moved to module project_issue_sequences.
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